WE ACCEPT RETURNS FOR EXCHANGE, REFUND OR STORE CREDIT OF ITEMS PURCHASED ON IA-ORIGIN.COM IF A RETURN REQUEST IS WITHIN 14 DAYS OF RECEIVING YOUR PRODUCT.

WE ACCEPT RETURNS ON ALL FULL PRICED ITEMS.

ITEMS MUST BE UNUSED AND IN THEIR ORIGINAL CONDITION WITH ALL TAGS ATTACHED, UNWASHED AND UNWORN.

ITEM MUST BE SENT BACK WITH A RETURNS FORM WHICH STATES YOUR ORDER INFORMATION (NAME & ORDER NUMBER), WITHOUT THE RETURNS FORM, WE CANNOT ALWAYS CORRECTLY IDENTIFY THE CUSTOMER AND MAY NOT BE ABLE TO FULFIL YOUR RETURN REQUEST.

YOU THE CUSTOMER, ARE RESPONSIBLE FOR YOUR RETURN SHIPPING COST. WE WILL ONLY COVER THE COST IF THE ITEM IS FAULTY OR IF WE HAVE SENT YOU THE WRONG ITEM. WE WILL REFUND YOUR SHIPPING COST TO YOU.

TO REQUEST A RETURN, GO TO: 

IA-ORIGIN.COM/A/RETURNS

FOLLOW THE STEPS AT THE PORTAL TO REQUEST YOUR RETURN OR EXCHANGE. 

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 1-3 business days. 

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

Please note: Any Outlet Items, Last Chance, Sales or Promotional Periods are non-refundable and non-exchangeable. 

• UNFORTUNATELY WE DO NOT ALLOW RETURNS FOR GIFT CARDS & GIFT CARDS CANNOT BE REFUNDED FOR CASH.

IF YOU HAVE RECEIVED YOUR ORDER AND THERE IS A PROBLEM WITH YOUR ITEM(S), PLEASE SEND AN EMAIL TO OUR ADMIN TEAM AT INFO@IA-ORIGIN.COM ALONG WITH A PHOTO OF YOUR FAULT/INCORRECT AND A BRIEF DESCRIPTION OF THE REASON AND OUR TEAM WILL BE ABLE TO ASSIST YOU.

YOU HAVE 6 MONTHS FROM THE DELIVERY OF YOUR ITEM(S) TO SUBMIT A FAULTY CLAIM. IF THE ITEM IS DEEMED TO BE FAULTY YOU WILL BE ISSUED A REPLACEMENT ITEM OR STORE CREDIT.

WE WILL ARRANGE FOR YOUR FAULTY OR INCORRECT ITEM TO BE RETURNED TO US FREE OF SHIPPING COST.