Please email info@ia-origin.com as soon as possible with your Full name and contact details used on the order, and we will resend you a confirmation email, as there could be a typo in your email address.

At IA.Origin, we act quickly in adjusting our prices in response to fashion trends and stock levels.

Unfortunately we are unable to provide a refund on the difference of an item you purchased, that is now on sale. 

We understand sometimes circumstances change.

Please send our friendly admin team an email - info@ia-origin.com and we will do our best to assist you.

Our distribution team work fast, this means your order may already be in the picking and dispatch process. If this is the case we unfortunately won't be able to cancel your order. However, if we are able to intercept it in time, we will let you know and process the cancellation as requested.

Yes, we accept returns for Exchange, Refund or Store Credit. Please head to our returns portal to begin your return

We currently ship all orders from the North Island, New Zealand

We ship across the globe! Worldwide Shipping

NZ Customers:
We offer a flat fee $10.00 Standard NZ Tracked Shipping using NZ Post.

Australia:
We offer a few options for our Australian Customers:

$15.00 Standard Tracked Shipping using Australia Post via NZ Post

$25.00 DHL Express Tracked Shipping

Rest of the World:
We offer a flat fee shipping option.

$30.00 DHL Express Tracked Shipping

Outside of Sales and Launches orders will take between 1 – 5 working days to be processed and dispatched.

SPECIAL HOLIDAYS / STATUTORY DAYS / LAUNCH / SALE / RESTOCK DAYS/ BLACK FRIDAY:IMPORTANT NOTE:During the Christmas Period, Launch, Sale, Black Friday & Restock days please allow up to 5 - 7 working days for your order to be processed and another 5 - 7 working days for delivery. Our distribution team & courier drivers are working hard around the clock to get all orders out as soon as possible. We appreciate your patience during these times.

All international orders are sent via DHL (express shipping) or Australia Post for customers who selected standard shipping and NZ Post (standard shipping) for all domestic customers. Order processing times are the same as domestic orders but shipping times will vary depending on the country you are ordering from. We recommend following your tracking information to stay up to date with the whereabouts of your order and delivery.

PLEASE NOTE: Once your order has been picked up & has left our distribution centre, it is now in the hands of NZ Post, you will be notified via email once your parcel has been dispatched and will be issued your tracking number. We recommend following your tracking information to stay up to date with the whereabouts of your order and delivery.

No it's not mandatory. But it is highly recommended.

Find your history, edit your addresses and see any store credit balance. You will also be notified of new products and special events.

Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.

We accept Visa, MasterCard, Debit Cards, Afterpay.